Refund Policy

1. Subscriptions and Digital Packages

All purchases for subscriptions (including Aspira Plus, Aspira Pro, and Aspira Ultra) and individual digital packages (such as specialized flashcard decks) are strictly non-refundable once purchased.

When you purchase a subscription or a digital package, you are immediately granted access to our proprietary content, flashcard systems, AR Studio, and Practice Modules. Due to the nature of this immediate digital exposure, we cannot offer refunds, cooling-off periods, or pro-rated cancellations for these purchases.

2. Mindspace Sessions (1:1 Mentorship/Counseling)

Our Mindspace feature allows you to book 1:1 sessions using credits. We value the time of our mentors and professionals, and as such, we enforce the following policy:

• No-Shows & User Cancellations: If a student misses a scheduled session (a "no-show") or cancels without adequate prior notice as defined during the booking process, the credits used for that session are non-refundable.
• Aspira-Sided Issues: If a session is not conducted due to a technical issue on our platform or the unavailability of the mentor from Aspira's side, the credits will be fully refunded back to the student's Mindspace account. These refunded credits can be used for future session bookings.

Note that Mindspace credits themselves, once purchased as part of a package or subscription, cannot be converted back into fiat currency (cash refunds).

3. Exceptional Circumstances

In rare cases involving billing errors (e.g., duplicate charges due to technical glitches during checkout), we will investigate the issue. If verified as an error on our part, we will issue a full refund for the duplicate transaction. Such claims must be raised within 7 days of the transaction.

4. Fraudulent Chargebacks & Account Suspension

If you bypass our non-refundable policy by initiating a fraudulent "chargeback" or payment dispute through your credit card provider or bank for a validly delivered digital product, ASPIRA EDTECH LLP reserves the right to immediately and permanently suspend your Aspira Prism account and revoke all digital access. We will actively dispute the chargeback with evidence of digital service delivery and platform logs.

5. Contact Us